FAQs

Covid-19

Lets get this out of the way… if you need to move your wedding date due to the global pandemic, please contact us at the earliest possible time.  The sooner we know the more chance of having availability for your new date.  If we can not accommodate your new date, we are happy to give you back your save the date charge.

Consultations will only happen at a time that the government guideline allow.  We ask and insist only the couple who are getting married attend.  Zoom consultations are also possible, this can all depend on how lockdowns and tiers are at the current time.

We aim to be as flexible and understanding throughout the next couple of years, we can not wait to get back to normality… but for now we will be keeping intouch with all couples as much as possible.

If you cancel due to other reasons, our no refund policy is still in place.

How do I order a cake?

Wedding cake orders, we recommend that you enquire about your desired date as early as possible,  summer dates can book up very quickly and often more than a year in advance. Please message us via our website ‘Contact Us‘ page.  We will respond to your initial enquiry as soon as possible however during peak season please allow up to a week for a response.  Due to the nature of our business we are often dealing with food all day.
Once we have confirmed your date is available we can discuss any initial design details in order to give you an estimated price.  Don’t worry if you are unsure on design details as we can go through general pricing, we can secure your date before we have finalised a design for your wedding cake.

We can confirm your wedding date before a consultation with a £50 save the date deposit; this is a non-refundable and non-transferable deposit which ensures your date is booked into our diary. We work on a first come first served basis and we cannot hold dates without a deposit.

A consultation, usually within the year of your wedding date allowing us to meet you and finalise design details, logistics and for you to eat cake!  Consultations can be arrange to suit your schedule, including weekends, we hold the consultation within our cake studio at our family run Tearooms, Jervaulx Abbey Tearooms.
Consultations  are preferred in autumn, winter or spring, throughout July, August and September we are in peak season and all our time is required with the current orders.  We appreciate your patience throughout these months, we want to ensure your time spent with us is quality time and each order is given the right attention.  

Following your consultation you will receive a written quote.  Confirming cake design, any additional favours, stand/prop hire and all logistical aspects.  This will include a detailed breakdown of prices.  Upon agreement 50% of the quote will be required.  All payment details will also be included

The remaining payment is due by bank transfer one calendar month before the wedding date.

Once booked, the week of your wedding we will be in-touch with your venue with a list of ingredients and allergens, also allowing us the opportunity to confirm logistics with the venue.

Need a cake but have no idea what sort of design!

Panic not!
Part of our job is to discuss with you to get the cake of your dreams – even if when you start off you don’t quite know what that dream is! During a consultation we take the time to get to know you as a couple and also run through details of your wedding.  Using our experience and knowledge we will suggest some ideas that we believe you may love, from here we will get your design perfect.
Its  a good idea to bring along any saved images to your consultation together with colour swatches and pictures of flowers and pieces of fabric so we can incorporate one or more of the elements into your wedding cake. 

We have display cakes to show you sizes of cakes and also different techniques, which is very helpful.  We have a display of all our props also so we can create a visual aid for any design ideas.

Do you provide cake stands?

We offer stand hire.  Cake stands are not included in the cost of the cake.  In the case of wedding cakes, some venues can supply a cake stand – you should check with your wedding planner or with the venue direct.

We have a large selection of pedestal glass stands, cupcake towers etc that are available for hire for a small charge of £15, with a security and damage deposit of £50 depending on availability – please ask for details. Stands must be returned undamaged and within 3 days after your wedding date then the security deposit will be returned.  If the stand or any of the props hired by a couple are damaged we would require the couple to pay in full for the replacement of the item, we often have items hired out back to back and want to give each order exactly what has been requested and expected.

What about cakes for those with nut or other allergies? Do you offer Gluten free cakes?

Our kitchen does contain nuts and other allergies. If you or any of your guests have a specific dietary requirement, then please get in touch with me before ordering to discuss your requirements. We do offer free from gluten, all our cakes are baked in a kitchen which does contain gluten. We do provide gluten free cakes, but if there are only one or two guests with special dietary requirements I would advise supplementing the main cake with a gluten free mini cake or cupcakes which can be decorated to match the main cake, and if you wish, can be displayed alongside your wedding cake to avoid those guests feeling left out

We can cater for gluten, dairy, and nut free allergy requirements. we have a separate area in our bakery to try an avoid cross contamination but please note we handle all the above in our kitchen.


What flavours do you offer?

Take a look at our dedicated page Award winning cake flavours, with 26 years worth of baking experience we offer a wide range of delicious tasting cakes using locally and responsibly sourced ingredients.

Whatever your special occasion, your special cake will look amazing but it must taste incredible too. All our cakes are made using the highest quality ingredients including local award winning coffee, free range eggs from 3 miles away, award winning jams from Rosebud Preserves, Madagascan bourbon vanilla and Belgian chocolate, coco and more!

Each cake is freshly baked in our professional and 5 star rated kitchen, ensuring your special cake is the best tasting cake possible. 

Is your business registered with the local council for food hygiene purposes?

Yes, all our cakes are baked at Jervaux Abbey Tearooms our kitchen has been inspected to the satisfaction of the Food and Safety.  we are very proud to have been awarded 5 Stars in the current Food Hygiene Rating Scheme.

Our public liability is always up to date and available upon request.

We can not stress enough the importance of food hygiene and the proper legal documents and training needed.  Since 1994 we have been within the catering industry and have developed with it.

How much will a wedding cake be?

All of our wedding cakes and celebration cakes are bespoke designed and therefore the prices vary widely depending on size and the level of detail of decoration. Please visit wedding cake page and celebration cake page for starting prices as guidance.

How can I pay for my wedding cake? do i need to pay a deposit?

Either cash or direct bank transfer.
A ‘Save the date’ payment of £50 can be paid after confirming your wedding date.  After you receive your quote a 50% non-refundable and non-transferable deposit will be required to secure your booking, and the remains balance 4 weeks before your wedding date.

Do we offer wedding favours or dessert tables?

Yes we offer a wide range of wedding favours.  We offer iced cookies, cupcake and macaroons, including our unique hand painting.  Please see our images for examples and see our Favours page for prices

For all information regarding dessert tables please find our Dessert Table page, email us with any requests.

What size cake do we need to serve all of our guests?

This can be discussed at the consultation and we have plenty of display cakes to help you visualise the size.  In your enquiry you can let us know the number of guests so we have this information indvance.

Do you deliver the wedding cake for us?

Absolutely, as part of our service we provide, safe delivery and set up of your cake to your venue on your wedding day at an agreed time. Depending on where the venue is located this will either be included in the cost of your cake or a fee will be charged to cover mileage and time if the venue is further afield.

We will make sure the cake is in a safe position and if we feel it may get damaged we will arrange with the venue a more suitable position, for example if in exposed sunlight and this may compromise the cake.

If you have a question that has not been covered here, please contact us and we will be be happy to deal with your query